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FREQUENTLY ASKED QUESTIONS

Before submitting a support ticket, please read through our FAQ as most common issues will be answered here.

How do I use the videos and quizzes?

Choose your level. Currently we have Level One and Level Two

Watch the videos. We recommend watching the video through first before starting the quiz.

Answer the questions in the quizzes while watching the videos. You can pause the video at anytime to give yourself more time to answer the questions. You can also skip back in the video to replay a section.

Get a score. At the end of the quiz you receive a score. You can repeat the quiz as many times as you like to improve your score. You need to get 100% to receive a certificate and 80% to pass and move on to the next video.

Receive certificates on completion of each course level. You need to get 100% to receive a certificate.

How do I cancel my account?

Please email us at support@eflshow.com and request account deletion. This will also remove all personal data collected when you registered as well as all course data.

The video’s do not play smoothly

Please check your internet connection and device and make sure it meets our System Requirements. If it does, please open a support ticket.

How do I reset my password?

Navigate to your Account page, scroll down to the end of the page and click Change Password

How do I view my receipts and subscriptions?

Navigate to your Account page and click on the Subscriptions or Payments tabs. You can also download an invoice from here.